LG OLED55B7V loses audio after watching Netflix??

manhattan09

Prominent
Oct 23, 2017
2
0
510
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Something weird is going on with my beautiful new TV!

Often after using the built in Netflix app and switching back to watch TV via the set-top-box or Apple-TV-box the audio is gone, both from internal speakers and surrond system via optical.

The correct "sound out" option is still active (built in speakers + optical) The built-in soundtest works fine and if I go back to the Netflix app or any other LG TV app (eg Youtube) I still have sound. Only external sources have this problem.

So far the only solution I have found is to unplug the TV for a minute or so to get the sound back. And then I have no problem maintaining audio as I switch between different external sources. Until the next time it's lost after watching Netflix...

Very annoying...please help!!

/Lars
 

darkcoldplace

Prominent
Nov 21, 2017
1
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510
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Hi manhattan09 did you fing a solution im having the same problems it cuts out the sound to mt xbox and virgin i have to go onto the music presets thats at the top right of the apps page and swich betewwn 2 or 3 of them and thwn pause andit comes back on
 

fraser.ball

Prominent
Dec 12, 2017
2
0
510
0


Having the same issue on an LG 55SJ850V.
Have the latest firmware and this has not resolved it.

This is the only other issue like this I have found. Trying to get through to LG but getting no response so far.


 

fraser.ball

Prominent
Dec 12, 2017
2
0
510
0
Spoke to LG who gave me this resolution.

Press the MUTE button 3 times in a row. This brings up a small menu of options at the foot of the screen.
Press the AV Reset button.

This resolved the issue for me.

Cheers.
 
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