Macbook Pro keyboard and trackpad stopped working

[thingamajig102]

It's a MacBook Pro 13 (Early 2015). They don't even work inside the restore menu. However, the computer works perfectly using an external keyboard and mouse. It started working on its own one day and stopped again. Apple says the logic board is damaged due to dust and would set me back $500. What should I do?

 

[marino.magnusson]

Hi there. If you turn down your computer by pressing the power button for few seconds and restart again and when the apple icon appears press "R" button. That worked for me. Thanks.

 

[antondol.94]

Hello,

I have exactly the same problem. The keyboard of my MacBook Pro 13'' Retina Early 2015 stopped working, only works on/off button and it is possible to do a hard shutdown with combination shift-ctrl-opt-on/off, but nothing more. I have changed the trackpad cable and it doesn't work. Also changed the keyboard, and again it doesn't work. Apple only offers me change the logic board (700€) because the product is out of warranty. I have seen lots of forums that talk about absolutely the same problem. Obviously the problem is a factory problem and Apple has to assume responsibilities. Apple said to me that they have not enought reports about this problem. All the people with this keyboard failure maybe could send a mail to Apple engineers (acsupportcase@apple.com) and demonstrate massive problems with MacBook's Pro Keyboards.

 

[hanjieyao]

I have the same problem with exactly the same model -- MacBook Pro 13 (Early 2015)!!!

 

[ulrikschmidt]

And I also have the exact same problem with the exact same model (Macbook Pro 13, early 2015)....