Medusa Headset Problems

[wallace12]

Perhaps I'm a bit too rough with them but - about a month ago the left side of the headset snapped, that is, the actual headphone seperated for the headband and was hanging by a wire. So I taped it back and it was fine , however 1 month later the same thing happened to the right side. I have tried and failed to find a medusa support line or email or ANYTHING. Everyone says they have wonderfull support however I can't find it. ANY HELP WOULD BE APPRECIATED.

ALSO - I don't recall filling out a warranty slip [yes, I fail] but I still have the original box it came in, any chance of getting SOMETHING back?

 

[holcar]

The same happened to mine. Basically gradually fell apart. They are not well made I don't think. Decent sound quality, good microphone and nice packaging, but I found but mines fell apart really easily.

I emailed their support and they said they could issue an RMA for a repair or replacement, but I would have to pay shipping both ways. They said minimum turnaround would be around 2 weeks.

In the end I didn't bother and felt let down by their customer service.

 

[holcar]

check out

http/www.speed-link.com/

or email support@speed-link.com

hope this helps.