Question Missing Accessibility Options on Toshiba SmartTV

May 26, 2020
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TV model is a 43U5766DB 43" 4K Smart TV, which arrived from Amazon pre-installed. Until now I have had no real need for the Accessibility options, but now I have a blind person in the house, and so we need to be able to turn Audio Description on and off. According to User Guide, this is housed in the Accessibility options, which is fine except this menu option is missing on my TV, so presumably was part of a custom installation routine ? I am looking for advice on how I can add these options back in. Warrantly has expired so not expecting great joy from Toshiba US support.

Thank you
 

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