msi gt72s 6qd dominator pro g won't start need help

Grimtotm

Commendable
May 17, 2016
1
0
1,510
0
I recently purchased the laptop and one day when I was closing a game I was playing on steam the laptop had restarted itself and now it's stuck on a black screen with MSI on it and it won't get past this point
 
Hi,

Please do try these troubleshooting steps that may help.
- Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again.
- If this will not work, do test the AC adapter if it's working properly. Remove the battery and power the laptop with just the AC adapter connected and see if it will boot up or not. do also try a different AC adapter that has the same voltage and see if it will work or not.
- Proceed with reseating the RAM's if trying a different AC adapter will not work, remove them all for couple of seconds then put them back in making sure everything is seated properly.
- If it will still not work, connect an external monitor and see if you'll get any display from it. If there's a display on the external monitor that could mean that the problem is the built in display.
- But if there's still no display on the external monitor that means the problem lies in the motherboard.
 
Thread starter Similar threads Forum Replies Date
I Laptop Tech Support 0
E Laptop Tech Support 1
P Laptop Tech Support 7
E Laptop Tech Support 1
C Laptop Tech Support 4
P Laptop Tech Support 5
M Laptop Tech Support 5
M Laptop Tech Support 2
J Laptop Tech Support 2
R Laptop Tech Support 1
A Laptop Tech Support 3
O Laptop Tech Support 3
G Laptop Tech Support 1
T Laptop Tech Support 1
B Laptop Tech Support 3
A Laptop Tech Support 4
N Laptop Tech Support 2
P Laptop Tech Support 5
G Laptop Tech Support 2
B Laptop Tech Support 2

ASK THE COMMUNITY