Question MSI - Speakers only work when headphones are plugged in.

May 30, 2020
In September of 2019 I bought a MSI P65 CREATOR RE. After a few months of using, I started to get some problems with the sound.
My speakers stops working but if I plug my headphones on the 3.5mm jack input, the sound starts working on speakers. As soon as I unplug the headphones, the speakers stop working. This has been an on-and-off issue for the last 6 months. I already manually installed the drivers (realtek), updated the drivers through device manager but nothing solves the issue. I contacted MSI and they said it has nothing to do with them and added that it's a driver issue.

When I go to the speakers properties, it says that it need a 3.5mm jack for the speakers to work. When its working properly, its also says "analogic jack". I don't know anything about laptops (I'm a journalism student) and I was hoping you guys could help me.

Thank you.

Best Regards,
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