My Acer laptop says "location is unavailable"

Feb 17, 2018
2
0
10
0
I am able to enter my user password after restarting my laptop, then it goes to a dark screen. I can see the date and time in the right corner, the windows icon in the bottom left...it goes on and off to the dark screen. There is no mouse accessible. Once in a while a box appears in the centre of the screen which says "Location is unavailable. C:\Users\My name\Desktop is not accessible. Access is denied." I have tried several times to restart it. I have a USB stick with Windows on it, so I can reload it if I could just find a way to get things working again. I would really like to just clean up the computer and take it back to factory settings. I have my data backed up on another computer. Anyone have any ideas? Thanks! (Laptop is an Acer Aspire E1-531-4836)
 
Feb 17, 2018
2
0
10
0


Sorry, what do you mean by "POST" and "allowed to enter the bios"? sorry, I'm not too computer savy and don't understand what you mean by those terms. If you wouldn't mind explaining, that would be great. I tried pushing Alt & F10 at several times and nothing happened.
 
Thread starter Similar threads Forum Replies Date
S Laptop General Discussion 0
Y Laptop General Discussion 12
james80 Laptop General Discussion 3
brdese Laptop General Discussion 2
Lil Miss Amatuer x Laptop General Discussion 5
M Laptop General Discussion 0
aaxx Laptop General Discussion 0
aaxx Laptop General Discussion 4
K Laptop General Discussion 3
nilanjanghosh9 Laptop General Discussion 1
S Laptop General Discussion 1
A Laptop General Discussion 1
L Laptop General Discussion 3
W Laptop General Discussion 8
M Laptop General Discussion 1
K Laptop General Discussion 2
C Laptop General Discussion 2
J Laptop General Discussion 3
C Laptop General Discussion 3
D Laptop General Discussion 1

ASK THE COMMUNITY