My Acer laptop says "location is unavailable"

[sonia.momof4]

I am able to enter my user password after restarting my laptop, then it goes to a dark screen. I can see the date and time in the right corner, the windows icon in the bottom left...it goes on and off to the dark screen. There is no mouse accessible. Once in a while a box appears in the centre of the screen which says "Location is unavailable. C:\Users\My name\Desktop is not accessible. Access is denied." I have tried several times to restart it. I have a USB stick with Windows on it, so I can reload it if I could just find a way to get things working again. I would really like to just clean up the computer and take it back to factory settings. I have my data backed up on another computer. Anyone have any ideas? Thanks! (Laptop is an Acer Aspire E1-531-4836)

 

[popatim]

I beleive Acer factory restore is done with Alt+F10 during POST (same time you are allowed to enter the bios) and then you should be presented with options, one should allow you to restore it.

 

[sonia.momof4]

I beleive Acer factory restore is done with Alt+F10 during POST (same time you are allowed to enter the bios) and then you should be presented with options, one should allow you to restore it.

Sorry, what do you mean by "POST" and "allowed to enter the bios"? sorry, I'm not too computer savy and don't understand what you mean by those terms. If you wouldn't mind explaining, that would be great. I tried pushing Alt & F10 at several times and nothing happened.

 

[popatim]

https/www.youtube.com/watch?v=xbDj7AQdQw4
This is not me . LoL