My brand new HP laptop will display the login screen, but once I log in, the screen goes black. It tries to boot, but all I ge

[tandemocracy]

Hi

It started working again after I wrote to you. If it happens again I'll let you know.

 

[RealBeast]

HERE is a guide on how to reset your laptop to the original factory condition. If that doesn't work, return it to where you bought it.

 

[RealBeast]

HERE is a guide on how to reset your laptop to the original factory condition. If that doesn't work, return it to where you bought it.