My Dell Inspirion 5000 laptop is stuck saying Preparing Auto Repair, and Diagnosing Your PC, cant fix it. HELP!!!

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Sabrina123

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Feb 9, 2015
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4,510
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I tried to Restore the laptop to Factory settings bcuz it wasn't working properly, kicking out of internet, running down battery quickly, etc. Now its stuck in the loop of Preparing Auto Repair/Diagnosing your PC.Help!!!
 

Xyos

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Oct 5, 2009
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Hold the power button in until it shuts down.

DON'T use windows retore utility, use Dells auto-factory restore method:

When you restart your PC, as soon as you hit the power button immediately hold CTRL and keep pressing F11 until you enter the built-in restore utility.
 

ShrikanthAtDell

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Nov 6, 2014
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4,660
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Hello Sabrina123

My name is Shrikanth and I work for the Social Media and Community Team at Dell. Did you try running diagnostics to check if your hardware is fine. Please run diagnostics http://dell.to/1q1LMMe & reply with your findings. Try doing a PC restore http://dell.to/1h6Y6E2 and let us know how it goes.


Thanks and regards
Shrikanth G
Social Media and Community Professional
Order Status : http://dell.to/1mpzOt7
Download Drivers : http://dell.to/1pkzznO
 

Sabrina123

Estimable
Feb 9, 2015
2
0
4,510
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Shrikanth, the Diagnostics test i ran said all was well. I ran it 3 times just to be sure. It is still stuck in the SAME LOOP. I Just bought this laptop for my Mom for Christmas 2014. Its only 2 months old, and hasnt been working properly for about a month. PLEASE HELP!!!!
 
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