My HP laptop won't come of the shutting down screen

[emavdally]

My HP laptop is stuck on the shutting down screen with the continuas spinning circle. I won't to know how to tern it on so I can use it. I have already got it unplugged and the key board isn't working.

 

[webworkings]

You may well have to pull the battery (yes, I know some are hard to get to) or just wait until it runs out of power and shuts down.

NOTE: If it is under warranty, don't open it up yourself, as that can void the warranty. In that case I would wait until it runs out of power.

You may also want to try turning off any local WiFi (modem/router) or take it to where there is no WiFi connection. Any update issues could cause this as well.

Once you do get it turned off, let it charge for a short while and then start it up in "Safe Mode" so you can run some checks to make sure everything is OK.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.

 

[webworkings]

You may well have to pull the battery (yes, I know some are hard to get to) or just wait until it runs out of power and shuts down.

NOTE: If it is under warranty, don't open it up yourself, as that can void the warranty. In that case I would wait until it runs out of power.

You may also want to try turning off any local WiFi (modem/router) or take it to where there is no WiFi connection. Any update issues could cause this as well.

Once you do get it turned off, let it charge for a short while and then start it up in "Safe Mode" so you can run some checks to make sure everything is OK.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.