My laptop has been "shutting down" for 24 hours. How can I stop or fix this

[Kimichol]

Laptop shutting down

 

[jrlawson]

Does the laptop get hot? It may an overheating problem.

 

[Kimichol]

Does the laptop get hot? It may an overheating problem.

 

[jrlawson]

Is that a yes?

 

[Kimichol]

No I don't think so, it is a dell and it only about month 1/2 old. It is not doing anything bit trying to shut down and won't

 

[Kimichol]

Does the laptop get hot? It may an overheating problem.

 

[jrlawson]

Back up important files, and then do a system restore. If that doesn't work you may want to give Dell customer support a call.

 

[Kimichol]

It does not feel hot and I do not hear a fan blowing

 

[Kimichol]

Back up important files, and then do a system restore. If that doesn't work you may want to give Dell customer support a call.

 

[Kimichol]

How do you do a system restore

 

[Kimichol]

Back up important files, and then do a system restore. If that doesn't work you may want to give Dell customer support a call.

 

[jrlawson]

Windows 8 correct?

 

[jrlawson]

http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc