my laptop just shuts down

Hi,

Here are some troubleshooting steps that may help in solving the issue.
- Start by doing a hard reset, remove the battery and AC adapter then press and hold the power button for 20 seconds then try to boot the laptop.
- Next is to test the AC adapter and see if it's supplying enough voltage or better yet try another AC adapter that has the same voltage.
- If that will not solve the problem do reseat the RAM, remove them all for couple of seconds then put them back in making sure that they are seated properly into each slot.
- If all these will not work you may need to contact the manufacturer since it maybe a motherboard problem, if it's still under the factory warranty.
 
Hi,

Here are some troubleshooting steps that may help in solving the issue.
- Start by doing a hard reset, remove the battery and AC adapter then press and hold the power button for 20 seconds then try to boot the laptop.
- Next is to test the AC adapter and see if it's supplying enough voltage or better yet try another AC adapter that has the same voltage.
- If that will not solve the problem do reseat the RAM, remove them all for couple of seconds then put them back in making sure that they are seated properly into each slot.
- If all these will not work you may need to contact the manufacturer since it maybe a motherboard problem, if it's still under the factory warranty.
 
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