my laptop stuck

[davegani98]

Hello..my laptop is stuck..my keyboard didnt work and also my mouse didnt work...it cant shut down...it is stuck when i watch..now on screen still the pic of my movie..there is nothing change eventhough now almost 4 hours its stuck...(sorry for my poor english)

 

[webworkings]

You are going to have to either cut the power to it (pull the plug and/or the battery) or wait for it to run out of power, if on battery only. Once shut off, leave it off to charge.

Once it has charged, start it up in "Safe Mode" so you can check to make sure nothing is wrong. You will have limited access in "Safe Mode" so it won't let you do everything. Once you have checked out the system, restart it to get out of "Safe Mode".

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.