my s3 is giving internet problems

[Chanty]

my samsung galaxy s3 says its connected to my wifi but i cannot access the internet... HELP PLEASE !!!!!!!!

 

[Spectre694]

I remember when I had mine it would connect to 5GHz band but I could only use the internet with the 2.4GHz band.

 

[Chanty]

I remember when I had mine it would connect to 5GHz band but I could only use the internet with the 2.4GHz band.

 

[Chanty]

Im at a lost. Are you saying that you changed the band and it all worked out ?

 

[Spectre694]

Im at a lost. Are you saying that you changed the band and it all worked out ?

Yes. On my router the 5GHz bands and the 2.4GHz bands have different names. When I was connected to the 5 my S3 couldn't get on the internet. When I switched over to the 2.4 it could connect and get on the internet.

 

[Chanty]

Im at a lost. Are you saying that you changed the band and it all worked out ?

Yes. On my router the 5GHz bands and the 2.4GHz bands have different names. When I was connected to the 5 my S3 couldn't get on the internet. When I switched over to the 2.4 it could connect and get on the internet.

 

[Chanty]

but im looking at my router/modem and im not seeing those options..................

 

[Spectre694]

but im looking at my router/modem and im not seeing those options..................

What router do you have?

 

[Chanty]

Im at a lost. Are you saying that you changed the band and it all worked out ?

Yes. On my router the 5GHz bands and the 2.4GHz bands have different names. When I was connected to the 5 my S3 couldn't get on the internet. When I switched over to the 2.4 it could connect and get on the internet.

 

[Chanty]

where im from we refer to it as a modem. It has only one button n thats 4 the power

 

[Spectre694]

where im from we refer to it as a modem. It has only one button n thats 4 the power

Okay we need to be on the same page. Routers and modems are different things. They can however be built into the same box sounds like what you have.

Modem plugs into cable/dsl line etc. and converts to Ethernet for use in the house
Router take the ethernet and connect to all devices through wifi/ethernet (routes the ip traffic on your network)
combo boxes basically just plug the modem right into the router in the same box. (probably what you have)

Either way doesn't really matter. do you know how to get to the management interface for your box? Should be printed on the bottom of it

 

[Chanty]

Ummmmmmmmmm what exactly am i looking for ?

 

[Chanty]

I apologize for taking so long to reply. Its rather rude of me being that im been given assistance. I was unaware of your reply, hence my late reply.

 

[Spectre694]

Ummmmmmmmmm what exactly am i looking for ?

Usually there is a sticker on the bottom with a username and password. you go to your router usually 192.168.0.1 in a web browser and then it pulls up the management interface. Lets you change wifi passwords etc.