my touch screen Toshiba laptop turns on then a sad face comes out and it says some words but shuts off immediately to fast for

tony2383

Estimable
Oct 13, 2014
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4,510
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My laptop Toshiba turns on then a side ways sad face comes out with a sentence , it immediately shuts off how can I fix this problem
 

Max Guymer

Estimable
Jun 27, 2014
19
0
4,570
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If you are getting a sad face with a message, you must be on windows 8? And can you either take a picture or record a video clip of it when it next happens, because I need to know what error message you're getting to offer any help.