My windows 8 Asus won't let me perform a factory reset without a Windows disk, but it never came with a disk.

Mrs-jmk

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Oct 12, 2015
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My windows 8 Asus won't let me perform a factory reset without a Windows disk, but it never came with a disk. I don't know what to do, please help. I have a virus I am trying to get rid of with lots of constant pop ups ( like pages opening that I didn't open that is obvious spam because they always want me to call some number or fill out my information) after I click anything (including; the scroll button, clicking in a search bar, or just clicking on anything in general) while browsing the Web. That's why I want to perform the factory reset. If anyone can help me, I would greatly appreciate it. Thank you in advance.
 
Hi,

They don't actually really send out recovery disc with their laptops because it already came in with a factory image but when times like this when your factory image isn't working you'll need to order a Recovery disc from them.

Here's the site where you can order one. https://serviceshop.asus.com/GB/EN/recovery.aspx

But please do try performing another factory reset with the laptop, here's the steps on how to do it.
http://www.asus.com/ph/support/FAQ/1006133/
 
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