my windows 8 will not recognise my passport external hard drive. I do not want to delete the information on the hard drive. ho

ajhp

Estimable
Aug 3, 2015
1
0
4,510
0
I cannot get my HP laptop with Windows 8 to recognise my passport external hard drive. The posts I have read to fix this issue all say it will delete the contents of the hard drive if I fix this issue. Is there a way to see what's on the hard drive without deleting the contents? Any help is appreciated.
 

terenz

Estimable
Aug 1, 2015
41
0
4,590
2
Easiest is to try the drive on another computer. Could be the drive, drive cable, USB port on your computer, etc. Physical damage or s/w misconfiguration.
 

D_Know_WD

Estimable
Jul 30, 2014
309
0
5,910
124
Hi there ajhp,

Sorry that you are facing some issues with your WD drive. :(
You really need to provide some more information on the issue. Is the drive powering up? Is the drive recognized by Disk Management and how?

You can start with some basic troubleshooting as just attaching the HDD to a different system with a different cable. In case the HDD is not even powering up, then I guess that either the enclosure or the HDD itself has failed. In that case, your safest bet of recovering the data would be to contact a data recovery company.
In case the HDD powers up, you can go to Disk Management and see how is the drive recognized over there. See whether it has healthy partitions/file system. Depending on that, you will have to use some data/partition recovery tool.

You can try testing the drive with WD's Data Lifeguard Diagnostic tool as well: http://products.wdc.com/support/kb.ashx?id=cG8cVX

WD's Data Recovery Partners: http://products.wdc.com/support/kb.ashx?id=sIB7SZ

Let me know how this goes,
D_Know_WD
 
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