Need assistance for an issue

Rowdy Mills

Mar 3, 2014
I am trying to assist my mom with an issue on her computer. It is a HP desktop. pc-2100 AMD A4-3420 APU with Radeon(tm) HD Graphics 2.80 GHz Memory 4GB. 64 bit ops. Here is the message I I keep getting.
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Extra information about the problem
BCCode: 116
BCP1: FFFFFA80046DB390
BCP2: FFFFF88003F04BB8
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0x116_TdrBCR:2_Tdr:2_IMAGE_atikmpag.sys
Server information: 79d62503-083b-4331-856e-2f4d77abe3f5
It says the AMD Display Adapter ATI Radeon Graphics Cards have stopped working