Need help getting past the black screen blue box on gateway ne56r10u PLEASE ANYBODY??

Apr 11, 2019
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My mom bought a used laptop from a thrift store/consignment shop recently and went to start the laptop up and it's nothing but the black screen with a blue box and NOTHING we've tried has worked for her! I'm wanting to help her so hopefully she didn't waste her money on this laptop. We've tried the f buttons it doesn't bring anything up, the enter key does nothing and nor has removing the battery attempt. CAN ANYONE HELP ME ASAP PLEASE???
 
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