need tech support

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DRAGONwv

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Mar 1, 2015
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4,510
i bought my dell laptop from a pawnshop, which has not been reset to factory settings and is still registered to the previous owner. Dell support will do nothing unless I can provide previous owner info which is impossible as it came from a pawn shop. What do I do?
 
Assuming you mean you can't get further than a paossword. The only way out of that is to return to the shop and ask for an exchange or a refund. We can't hep you here because our Forum policy is not to help people who might have stolen a computer and in your case, that may have happened before you bought it.
 
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