New 12 cell battery only charges to 37%

Sep 8, 2018
1
0
10
0
I just purchased a new 12 cell battery for my Toshiba Satellite L755 laptop running Windows 10. It shows charging and at 100% when plugged in but when I unplug it drops immediately to 37%. Is this a bad battery or is there a setting in Windows or elsewhere to make it recognize the larger capacity battery? Thanks for your help.
 

Pentium4User

Commendable
Jun 17, 2016
31
0
1,610
12

Hello It's got a bad cell in the battery pack, you will to return it and get another one. And to be honest it pretty hard even for me to find someone who sells good battery for older laptops but it pretty common that say it's "new" but either arrived doa happened to me 2 times already or really get lucky, I recommend you ask the seller next time to test it before they shipped it.
 

Pentium4User

Commendable
Jun 17, 2016
31
0
1,610
12

Hello It's got a bad cell in the battery pack, you will to return it and get another one. And to be honest it pretty hard even for me to find someone who sells good battery for older laptops but it pretty common that say it's "new" but either arrived doa happened to me 2 times already or really get lucky, I recommend you ask the seller next time to test it before they shipped it.
 
Thread starter Similar threads Forum Replies Date
1Legend Laptop Tech Support 0
Epic Creeper Laptop Tech Support 1
D Laptop Tech Support 0
Michael@Jensen@WK Laptop Tech Support 1
V Laptop Tech Support 2
Michael@Jensen@WK Laptop Tech Support 0
Skhaloo Laptop Tech Support 1
feems Laptop Tech Support 0
Shootingstar007 Laptop Tech Support 3
B Laptop Tech Support 0
M Laptop Tech Support 0
emkayxo Laptop Tech Support 1
Komla Laptop Tech Support 4
N Laptop Tech Support 1
Ramon3 Laptop Tech Support 1
Ashar786 Laptop Tech Support 0
P Laptop Tech Support 1
superpeas Laptop Tech Support 2
N Laptop Tech Support 1
nerdyotter Laptop Tech Support 0
Similar threads
Question Dell Latitude E5510 new battery won't charge. Says "0% available (plugged in)"
Question Whenever i play games, the laptop heats as usual but after that the battery says "Plugged in, not charging" This happens in my Lenovo Legion 7i.
Question Lenovo 500s 14isk battery won't charge, weird LED blinking
Question 2in1 transformer battery works fine but won't charge, laptop works on charger too
Question shutdown when power charger is unplugged, turns on automatically when I put it. ASUS N580GD Laptop
Question Battery shows 100%, not working, charge capacity 500.000 while design capacity is 38.000...
Question Acer aspire not charging, it's model N19H1 and I have tried the battery reset and also removing all connected peripherals, please assist?
Question Internal battery charging but not powering when not plugged in
Question Laptop Battery repair fail
Question Battery shows fully charged, but laptop keeps shutting down
Question fully charged li ion battery won't power computer
Question Battery stops charging at 80%!!
Question Battery stuck at 38% & not charging
Solved! Dell power adapter cycles from detected to undetected every 60 seconds or so and battery tends to stay not charged
Solved! Laptop keeps changing bw charging and not charging when heavy gaming..
Question plugged in charging but not increasing %
Solved! Lenovo G50-80 Laptop battery not charging. No LED light/No icon
Question What happens when charging a laptop with a type-c phone charger?
Solved! Lenovo Ideapad 15 battery wont charge
Question Battery slowly drains when plugged in; Won't run on just AC power

ASK THE COMMUNITY