New Alienware 17 R4 Black screen

Jul 7, 2018
So I was bought an Alienware 17 R4 for my birthday. And when I went to power it on for the first time the laptop display screen didn’t show any images. I connected it to an external monitor which worked and then used that to complete the windows installation. After doing that I updated all the drivers and still no image on the laptop screen. Is there anything I can do other than wait for Technical Support to reply?