New Laptop - Interface CRC Error Count

Robin Hunter

Estimable
Jan 13, 2015
1
0
4,510
0
Hi.

I bought my wife a new laptop for Christmas and from the first press of the start button it has been really slow.

It's a Dell Inspiron 15 3531.

I downloaded AVG free.

I downloaded all drivers from the Dell website.

I ran the hardware diagnostics in BIOS with no errors.

I then got Dell to sens out a USB key and reinstalled 8.1.

But still it is slow to Boot/Shut down and occasionally uses 100% of CPU in task manager.

I decided to run 3rd party tests on the hardware.

I ran the Intel CPU stress tests - all good.

I used the Windows Memory diagnostic test - all good.

Next I ran the Windows test on the C drive - all good.

I also downloaded HD Tune 5.5 free and ran the test. It did show an interesting result.

http://1drv.ms/1DWNzYC

Now 2 million communication errors on a new HDD seems like a lot.

What do you guys think?

Thanks in advance!

Robin

 

SuperSoph_WD

Estimable
Jul 30, 2014
168
1
4,910
83
Hey there, Robin!

The CRC Error Count indicates that the drive has a miscommunication with the controller on the motherboard. This doesn't necessarily mean that there's something wrong with the drive.
I'd suggest to backup the data from the HDD though and test it again using your manufacturer's diagnostics tool.
I'd also advise you to check the connections again and you might as well try using a different SATA cable, see if that will change anything.

If nothing improves, I'd strongly recommend contacting your laptop manufacturer and RMA it as it is still within warranty period.

Good luck! Hope this helps! :)
SuperSoph_WD
 

SuperSoph_WD

Estimable
Jul 30, 2014
168
1
4,910
83
Hey there, Robin!

The CRC Error Count indicates that the drive has a miscommunication with the controller on the motherboard. This doesn't necessarily mean that there's something wrong with the drive.
I'd suggest to backup the data from the HDD though and test it again using your manufacturer's diagnostics tool.
I'd also advise you to check the connections again and you might as well try using a different SATA cable, see if that will change anything.

If nothing improves, I'd strongly recommend contacting your laptop manufacturer and RMA it as it is still within warranty period.

Good luck! Hope this helps! :)
SuperSoph_WD
 
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