New modem now no internet access

latelateshow

Estimable
Jan 30, 2015
1
0
4,510
0
i have installed a new modem which is working, my tab 3 is showing that it is getting strong signal but is stuck on obtaining ip address, any ideas please, do i need to change the setting on it to the new modem name etc
 

ruin2it3

Honorable
Nov 23, 2012
3
0
10,520
1
Or it means they are providing bad credentials - same happened with my tab and my wifes cell phone after I recently changed up some settings on the router.

Verify that the settings in the router configs match the settings you're trying to use on the tablet > ensure your tablet is using the correct security type/password/and AP name - "Linksys AB-2009392" or whatever the routers broadcast ID is.
 

Anis NOUIRA

Estimable
Mar 18, 2015
2
0
4,510
0


yes you have to delete the old setting in the tab and to re-enter them with the new modem (the old one and the new one may have the same SSID but they dont have the same mac address)
 
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