Question No picture but still working. Won't fully boot, Hisense

Jul 18, 2020
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I need help. I have a Hisense 65RG tv and I've ran into a pretty unique problem. So here's what happened so out of nowhere the sound on the tv stopped working. It didn't really bother us because we have surround sound and we were just using that. Yesterday my wife did a sound reset and the tv hasn't booted up since. So it's not in a boot loop but what happens is, it will turn on like fine. Hisense logo comes up android logo comes up. I select location and even hook up the wifi and that is as far as I get. It will sometimes say please wait like it's loading and then it just goes bank. It still has back light and I can adjust the volume even though it not playing anything.
 
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