Question No sound during calls on my earbuds, everything else works fine. I've tried everything. Please help!

Jul 8, 2021
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Hello everyone I'd really appreciate if someone can help me figure out what's wrong here.

I am going to detail the process I went through to figure out the problem, so please bear with me, this post might be a little long.

I bought the Edifier TWS 1 Pro two weeks ago.

Immediately my package arrived, I tested everything and discovered there was no sound during calls.

There was sound when I played music. There was sound when I connected it to my laptop and played music.

Everything else worked fine but there was no sound during calls. I tried making calls with it and it made a sound for the first second (during the ring tone).

I connected the earbuds to another phone and the same problem continued.

I called the first phone from the second phone and put the first phone on speaker. I spoke and I could hear myself from the first phone.

It confirmed that the microphone was working.

I returned the earbuds and ordered another set. Same model.

The new set arrived and I tested it, I could make calls. I could hear. I was happy.

Suddenly, while on a call, another call came in and suddenly, I couldn't hear anything. I was out, I got home and I connected the earbuds to the second phone and tried to call the first phone. It worked. I connected back to the first phone and it worked.

One day later, the problem happened again. I connected to the second phone and the problem persisted. I connected to a third phone and it worked fine. I connected back to the first phone and it worked fine again.

One day later, the problem returned. I connected to the first and second phones and the problem persisted. I ordered a return.

Note: I went into developer settings and tried to change the Bluetooth audio codec to Adapt X or something but it didn't work, it kept changing back to SBC by itself.



I ordered for the Edifier X5 and it just arrived today and lo and behold, the problem is there.

I have tried all the steps and still nothing.

And it appears, I am the only one experiencing this problem.

I have emailed Edifier and they told me to send the SN code, I did that and they referred back to the warranty of the eCommerce store, I got the earbuds from.

I am obviously going to have to return these earbuds again but I want to know whether the fault is from my devices or not.

My main device is the Infinix Zero 6.
 
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