No sound from my TV via HDMI when my cable box is switched on first


Jun 13, 2013
I have a Comcast cable box connected to my Panasonic TV via HDMI cable. When I use the ALL ON button on the Comcast remote, it sequentially turns on my equipment, cable box first, then TV. Recently, the TV comes on with picture, but no sound (up until last week, it had been working perfectly).
When this happens, if I cycle TV power off and back on (without turning the cable box off), the sound returns. Or, if I manually turn the TV on first, and then turn on the cable box, there's no problem.
I have isolated the issue to the TV by doing the following:
Got a new cable box, remote, and HDMI cable from Comcast. Still same problem.
Then I connected to new equipment from Comcast to my other TV (a Sony). No problems.
Panasonic won't offer any help because the TV is out of warranty.

Any help would be appreciated.


Jun 13, 2013
americanaudiophile, your reply is pragmatic, but I already know how to work AROUND the problem. What I want to know is how to FIX the problem. I know it's a real problem because until a week or so ago, everything had been working properly for about 18 months. I think I've isolated the problem to the TV (see my complete post for the troubleshooting steps I've taken). If this kind of problem is pretty common, as you state in your reply, then somebody should have a technical understanding of what's happening. I can't believe that a glitch this common would not have been addressed. Otherwise, the HDMI interface is not really ready for prime time.


Jun 20, 2015
Not an answer really. We are having same problem right now but no workaround. TV is 2 years old. We have a Boston Acoustic booster speaker with it. But it was all working fine this morning then noticed around noon No Sound at all. Comcast is having someone come out Wed.!!

I have seen situations where rebooting the box has restored audio output on Scientific Atlanta cable boxes.
And yes HDMI was not ready for prime time when it came out. Has gotten better but the standards are often not kept by manufacturers of equipment and cables. If you have a source - cable - display connected then all three have to work together correctly. Especially frustrating with longer cables and more complex set ups with external switching or surround receivers.
HDMI switchers comes in a huge range of price from tens of dollars to thousands. Expensive ones are used by pros to make sure that they work under conditions that are beyond their control.
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