phone is disabled & says emergency calls only

GmaBarb10

Commendable
Mar 15, 2016
1
0
1,510
0
My phone says it is disabled & to connect to iTunes. When I swipe to go to next screen it says emergency calls only! What do I do? I only want to get my pictures off it! I have gone o Verizon & called apple. They say I'm the only one that can unlock it, but can't get to that screen! Thanks so much!!
 

hang-the-9

Titan
Moderator
You may not be explaining things to them properly. If it does not give you the option to put in your password to unlock it, that's a separate issue than not knowing the password. We can't help you here, you need to work with Apple or Verizon to get the device working.
 

shelleyldiaz

Commendable
Sep 26, 2016
1
0
1,510
0
Get your iPhone recover without iTunes backup as itunes wont allow to take backup if your iPhone is disabled.

Login with your Apple ID from Settings → iCloud and sync the iOS device to check if your data is available or not.

Once your iPhone is disabled, you have only one option to recover it through iTunes.
 
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