plugged in, charging. Yet battery not being charged. Discovered the problem is not with the battery or charger. Wh

[Odomoluchi1]

Dell Inspiron 14R 5421

 

[metalicgeek]

How did you discover that the battery and the charger are not the culprits? In any case, you may want to have the laptop serviced, as the circuitry that charges the battery through the laptop may be damaged.

 

[makkem]

Hi
Is the battery the original one that came with the laptop ?

 

[Peter_80]

check charger out put voltage may run laptop but might need higher ampage to charge battery as well