I recently purchased a new HP ProBook. Out of the box the battery was not working, I was receiving a message "plugged in, not charging."
This seems to be rampant as there's a million threads on it throughout the internet. I've tried every remedy possible. I even called HP, ran a diagnostic on the battery (which came back as battery failed) and HP sent a new battery but I still have the same problem.
My situation seems a little different and I can't find anyone with the same symptoms.
- If I unplug the laptop while it's on it immediately powers off.
- The battery status says the battery is at 35% plugged in, not charging. My old battery said 21%. Both just stay at their percentage.
- If I pull out the battery the computer recognizes the battery is removed.
So basically I have a desktop that sits on my lap as I am not able to unplug it at all.
What's the community thinking about this?
This seems to be rampant as there's a million threads on it throughout the internet. I've tried every remedy possible. I even called HP, ran a diagnostic on the battery (which came back as battery failed) and HP sent a new battery but I still have the same problem.
My situation seems a little different and I can't find anyone with the same symptoms.
- If I unplug the laptop while it's on it immediately powers off.
- The battery status says the battery is at 35% plugged in, not charging. My old battery said 21%. Both just stay at their percentage.
- If I pull out the battery the computer recognizes the battery is removed.
So basically I have a desktop that sits on my lap as I am not able to unplug it at all.
What's the community thinking about this?