I had the absolute worst experience with this company and would never use them nor recommend then again. I had a static IP address I paid for each month and it suddenly stopped working. I used the token I was given to try and reactivate it and received the error "incorrect token." I have numerous financial accounts linked to this IP address for access and was temporarily unable to access them.
When I tried to resolve this with PIA, their chat support was absolutely abysmal . After explaining the issue, the person had no idea what the issue was and disappeared from the chat so long that it disconnected. When I tried to reinitiate the chat, it was busy for 2 hours. Finally I got through to the "same person" who acted like they had no idea who I was or what my issue was (amnesia?). They offered a refund with no explanation of why my static IP address stopped working.
Email support was even worse. It was like talking to machines who don't read or understand tickets. How can anyone use a company that offers static IPs then randomly has them stop working...... Absolutely terrible all around.