Problem with USB Ports on my laptop (video inside explains it better)

[benjaminisaacs95]

https/www.youtube.com/watch?v=IZI1RHSYrYU

This video will explain the problem better than me writing it, I had no response last time I wrote what the problem was, help and a solution will be greatly appreciated.

 

[Robert Ban]

When did it start happen?
Type in start power options, after it opens set high perfomance (it may increase heat from laptop).
Now you can select change plan and change advanced power settings.
Now another windows should popup.
Now find usb settings then tick + to expand and expand the usb selective suspend settings, and change from enabled to disable.

Try this http/www.tomsguide.com/answers/id-3086157/usb-ports-work-plug-device.html
and this helped me a looooooooooong time ago https/www.pcworld.com/article/2474687/what-to-do-when-your-usb-device-doesnt-work.html

Sorry for being copy paste guy but there is better explanation.

 

[benjaminisaacs95]

Tried both, it still won’t work, this problem started in January if I remember correctly.

 

[fagetti]

Do you still have warranty?

 

[benjaminisaacs95]

Yeah, I just contacted ASUS and they’re going to send a courier to pick up the laptop.

 

[fagetti]

Make bootable Ubuntu Linux. You just need USB, after creating you maybe need to go bios and change boot order. If it wont boot try without secureboot in bios.

Test your usb ports, if you dont have same problems this is Windows driver related stuff. Just a good way to rule out or atleast decrease chances of harrdware faulty

 

[fagetti]

Ok great, if you still can test this. Depends on your warranty if its not a hardware issue if they even fix it