Solved! RCA Voyager touch screen issues

[mywaywardson71]

I have an older Voyager tablet that I did a hard reset and now the touchscreen won't recognize my touch
It's stuck at the welcome screen.

 

[webworkings]

Did you do the 'hard reset' which wipes everything or the reset that actually tries to keep your data? If you did the latter, that could be your problem. Anything that could be problematic would still be on the tablet. Try starting it up in "Safe Mode" and see if it works in there. If it does, then you need to get your personal stuff off it (files, music, contacts, etc., not apps as they can't be saved) and then do the "Hard Reset" to totally wipe it and start over. If, however, it won't even work in "Safe Mode" then you need to have the device looked at for hardware problems.

To get into "Safe Mode" please do the following.

1. First turn off the tablet.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option.

6. When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

7. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

8. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

9. Then press the "Power" button to hard reset the tablet.

10. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.