Remove malware android

The only way to be sure you have truly 'removed' it all is to "Hard Reset" the phone. The drawback to that is that it removes anything else you have installed or put on the device as well. So, should you choose to do that, be sure you back up photos, videos, etc., to a cloud account (and make sure they are actually there) before you do the "Hard Reset". I would normally say to a computer as well (for backing up) but in this case, you don't want to transfer anything to the computer that could also infect it.

If you don't want to do that full "Hard Reset" just yet, try starting the phone in "Safe Mode" and seeing if you have the same problems. If not, then it is something you should be able to remove off the phone while still in "Safe Mode" and then restart the phone as you normally would.

Instructions for both options are below.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable safe mode, simply repeat the steps above, and you should see "Safe Mode: Off" rather than On.

NOTE: Doing this will clear the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.

To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

3. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

4. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

5. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

6. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

7. Then press the "Power" button to hard reset the phone.
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