Report: Amazon Wipes Woman's Kindle Without Explanation

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hellwig

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Don't know about the laws in Eurpoe, but unless this woman received a full refund for her purchases, Amazon has a massive lawsuit on its hands. Unless this woman "bought" books then canceled the charges through her credit company she's gonna win. Imagine if you paid-in full for your car, and the dealer had it repo'd anyway.
 

spectrewind

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"the fact that Amazon had the ability to delete books that customers had paid for"

This is why you RESEARCH the product you are paying for folks...
 

spectrewind

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[citation][nom]hellwig[/nom]Don't know about the laws in Eurpoe, but unless this woman received a full refund for her purchases, Amazon has a massive lawsuit on its hands. Unless this woman "bought" books then canceled the charges through her credit company she's gonna win. Imagine if you paid-in full for your car, and the dealer had it repo'd anyway.[/citation]

Exactly...
 

joytech22

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Contrary to popular belief, big companies don't normally get things wrong.
In all likelyhood she knew exactly what she was doing, she just didn't know her other accounts would be banned too.
 

jaquith

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linked to another account that was closed for abusing Amazon policies
The don't abuse the Amazon policies - I mean come on! DRM is here to stay, and the guy who got $150K because of losing notes -- RTFM -- "Annotations Backup."
 

groveborn

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Whether they got it right or wrong, it doesn't matter. Nobody has the right to take back what they've sold you. Amazon doesn't control distribution rights after the product is sold. They can't choose to maintain those rights even if you agree to the terms. Once a product is sold, it belongs solely to the person who purchased it. They can delete the accounts, they can delete the stuff held in storage on the accounts, but there is simply no excuse for deleting the stuff stored on the device. That's the same as breaking into a remote computer.
 

spectrewind

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[citation][nom]joytech22[/nom]Contrary to popular belief, big companies don't normally get things wrong.In all likelyhood she knew exactly what she was doing, she just didn't know her other accounts would be banned too.[/citation]

Right... She must have been holding it wrong (Apple reference)?

Big companies get things wrong all the time... then they just cover it up as best they can as a form of damage control, possibly factored in originally in their risk analysis.
Big pharma has med FDA recalls constantly. Auto recalls happen a lot too. Just two examples, not even in the same industry.
 

zoemayne

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[citation][nom]hellwig[/nom]Don't know about the laws in Eurpoe, but unless this woman received a full refund for her purchases, Amazon has a massive lawsuit on its hands. Unless this woman "bought" books then canceled the charges through her credit company she's gonna win. Imagine if you paid-in full for your car, and the dealer had it repo'd anyway.[/citation]

maybe her son or such is committing fraud... law wont defend that. she might be playing stupid... i'm not gonna come to a conclusion w one side of the story.
 
G

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If its Apple that did it, I'm sure nobody would be saying that the woman is in the wrong. ;)
 

timw03878

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[citation][nom]spectrewind[/nom]"the fact that Amazon had the ability to delete books that customers had paid for"This is why you RESEARCH the product you are paying for folks...[/citation]

Totally agree.
Ignorance is not an excuse.

people are so quick to shell out money for houses without reading the fine line..
they certainly aren't bright enough to do it for a kindle...
 

bllue

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For no reason or because no one's bothered to read the entire policy? With services like this sort (or any subscription type) you should really the policies so you're not violating anything and end up in these situations. If I'm not mistaken the policy is if you're a Norway customer you must use Amazon UK, not Amazon US...for tax reasons and publishing rights (some publishers only allow Amazon to sell in certain territories for example).
 

xerroz

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How do we know this woman is even telling the whole story? Maybe it wasn't her, maybe someone got a hold of her CC and abused Amazon's policy
 

ivanto

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Just skip companies that treat it's customers like that. Vote with the wallet and don't deal with abusers.
-IvanTO
 

ven1ger

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[citation][nom]joytech22[/nom]Contrary to popular belief, big companies don't normally get things wrong.In all likelyhood she knew exactly what she was doing, she just didn't know her other accounts would be banned too.[/citation]

Oh come on, no company no matter their size is as infallible as the next. They are all run by people who makes mistakes. Larger companies have more people and are just as prone to run into more mistakes just because of the number of fallible people that work in the company. If companies (big) didn't make mistakes, then why do we need civil courts?

Look at all the manufacturer recalls for car makers, toys, furniture, appliances, etc, guess those weren't mistakes. Even banks make mistakes, several of which I have to take the time to clear up.

There could be a good chance that two people with the same name living in different countries could have been mistaken for each other. Considering how Amazon is acting, and if she is innocent, that she sues Amazon for the aggravation and gets a big lawsuit because the only way for big companies like this to mend their ways is by lawsuits.

Btw, I purchase a lot from Amazon, so it isn't that I dislike them, I just dislike anyone treating a person like they are with this woman, if they claim she did something wrong then they should explain exactly what they think she did wrong so that she has a chance to defend herself.
 

Kami3k

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I'm with others, when it comes to stories like this, often times the person is not the angel they are pretending to be.

It could easily be someone else was doing the scamming, but ToS don't care who does something with your account unless it was hacked.

If someone you gave access to did something against the ToS that is your fault.
 

sykozis

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People make mistakes... Companies are run by people....therefore, companies make mistakes.

It's very possible that 2 people with the same name had accounts with Amazon and this lady really is innocent. I've had that happen with services in the past.

It's also possible that this lady is lieing about what happened.

Until we get more details....we don't know exactly what really happened.

[citation][nom]hellwig[/nom]Don't know about the laws in Eurpoe, but unless this woman received a full refund for her purchases, Amazon has a massive lawsuit on its hands. Unless this woman "bought" books then canceled the charges through her credit company she's gonna win. Imagine if you paid-in full for your car, and the dealer had it repo'd anyway.[/citation]
I know a guy that had that exact thing happen... He paid off his car Monday....Friday the dealer filed repo paperwork.
 

freggo

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This is exactly why I will not buy any Amazon tablet.
I will not have a company reserve the right to remotely mess with what is on my machine without so much as a court order and me having an option to state my side of the dispute (if there even is one).
 

joytech22

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[citation][nom]spectrewind[/nom]Right... She must have been holding it wrong (Apple reference)?Big companies get things wrong all the time... then they just cover it up as best they can as a form of damage control, possibly factored in originally in their risk analysis.Big pharma has med FDA recalls constantly. Auto recalls happen a lot too. Just two examples, not even in the same industry.[/citation]

I know it looks bad, but this is really rare.
Considering the millions (sometimes tens or hundreds of millions) of users, a few hundred issues is nothing.

We only make a big deal out of this when media comes out with the news, if we read about it somewhere nobody would give a damn.
 
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