If RIM would focus on not letting BIS go down for hours or days at a time, maybe they could retain users. All the innovation, shine, and 'toy' appeal from iOS and Android aside, do you know how often either platform has had a system-wide outage? Oh, about *never*. For a company that supposedly understands the enterprise, RIM sure doesn't act like one. This alone was enough to convince me to switch away from BB and on to better and more reliable devices.