Returns where do I stand?

[louiemaylum333]

Okay so purchased a laptop yesterday,
It arrived today,
I hate how it looks (hidden well on website - looked better than IRL)
So anyway, I sign in, setup, install my antivirus, I am now on hour 10 of windows update and have not done a single thing!!!

I want to take it back for a refund, but according to the policy it is now "used" even though its literally BRAND NEW not a day old yet...

Where do I stand?

If I do a full system recovery, and say its unused will they be able to tell?

OR

I could say its faulty as it has been updating for an unreasonable amount of time?

Its a hell of a lot I spent and I really want my money back...

Anyone have any good advice?

Thank you

 

[rgd1101]

bought it from where?
and the exact model of this laptop?