I work for AT&T and my department was the one that handled data support for the initial launch of the first iPhone, and the iPhone 3G. I must say that no, the first iPhone's initial launch was not without its problems. Anyone who is tech savvy and is typically among the early adopters of new devices would expect that to be the case. We dealt with many activation issues, in that customers' iPhone were not activating correctly via the online tool, and also some customers were bricking their iPhones in the course of failed activations. But again, early adopters of new technology know going in that they will face risks like these. My department has also been the center hub of support for the Blackberry for years, and we have typically not had problems of that degree with any Blackberry devices that I can recall in recent years. Since we have the Bold, and not the Storm, we fortunately did not have the touch screen issues and other O.S. issues that seem to have plagued Verizon's model. Both Verizon and AT&T have great devices that RIM has shown outstanding initiative and creativity in releasing, always trying to give customers what they want, but they won't always get it right the first time, just as Apple did not. Even when we launched the iPhone 3G, we still had some of the same activation issues as with the first iPhone.