Question Samsung A51 and Samsung A71 not accessing some websites

mrmike16

Honorable
Mar 10, 2016
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Hi everyone,

There is a couple who both have a Samsung Galaxy A series phone - One is a Galaxy A51, and the other is a Galaxy A71. The one with the A71 recently told me that she is not able to connect on some sites. After sending one of the sites (Amazon.com's sign-in page) to her husband, he couldn't connect either. It has Amazon's dog picture with the word "Sorry" in big, bold letters when they try. On the same Wi-Fi network, I was able to access that very same page with my LG G4.

This happens to them whether on their 4G LTE data connection or on Wi-Fi.

Any explanations as to why this is happening, and why this doesn't affect my LG G4?

We have tried clearing the browser data and using both the default Samsung Internet application and Google Chrome, and, of course, restarting the phone. These steps were performed on the A71. On Windows, I would try releasing and renewing the IP address, but I have no idea how to do that on Android. They are running Android version 11, and my phone is running Android version 6.
 
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