Samsung Ativ Book 9, bought August 2013. Can anyone help me get the sound back?

Chayah

Estimable
Jul 21, 2014
3
0
4,510
0
Update: I think the problem is caused by Windows Media Player. If I play something using WMP and then shut WMP down, sound goes away. If I go right to some other player, everything plays fine. When I get the annual tune-up, I'll ask the tech geeks to uninstall and reinstall WMP.

Samsung Ativ Book 9, bought August 2013.
I've had no sound for the past couple of weeks. I've tried playing CNN videos, YouTube videos, MP3s, Facebook videos, etc.
The speaker volume for the laptop is 100%.
The speaker volume for the media that I've tried to play is 100%.
I've set FN Lock to on and pressed F8 to make sure the speakers are set to 100%.
I've checked Control Panel > Sound, and everything is allegedly working correctly.
Still no sound.
Samsung Support suggested doing a Refresh, but after reading the instructions I'm a bit concerned about doing it on my own.
And so I thought I would post to this forum to find out whether anyone else is experiencing a similar problem.
Any help will be much appreciated.
 

fooball

Estimable
Jun 14, 2014
33
0
4,590
2
No problem. Happy that your problem was solved. :D
You can pick the best answer so that future readers of this forum will hopefully find the solution to their problem.
 

Chayah

Estimable
Jul 21, 2014
3
0
4,510
0
The model number is NP880Z5E-X. I've got a 15-inch, Windows 8 system, i7 Core, 8-GB RAM, 1-Terabyte Drive, RealTek High-Definition audio. I have not updated to Windows 8.1 because Best Buy Geek Squad, about six months ago, said that there were known problems with this model and the 8.1 update that could force me to reinstall everything.
I tried playing sound through the Samsung-provided headphone. No sound.
 

fooball

Estimable
Jun 14, 2014
33
0
4,590
2

Try going here and fill in your model number/find your laptop model. Then download the "Samsung update plus" (which I'm guessing is the right program) or if that doesn't work, "Easy Software Manager" or anything that says something about "drivers" in the download description.
Install/run the program and download and install at least the latest drivers for audio/speakers, preferably all drivers if you have the time. Then, restart your computer and test the speakers and headphones again.
 

Chayah

Estimable
Jul 21, 2014
3
0
4,510
0
Thanks to both of you for your timely and most useful information. I went to SW Update and installed only the Settings utility (I don't like to install too many things at the same time in case I run into problems). The sound is back! Now I'll go back and install some of the other updates.
 
Thread starter Similar threads Forum Replies Date
Starcatt Laptop Tech Support 3
A Laptop Tech Support 1
J Laptop Tech Support 3
crisanadrian Laptop Tech Support 0
J Laptop Tech Support 0
N Laptop Tech Support 4
harethalm222 Laptop Tech Support 1
P Laptop Tech Support 0
SnoggyTheBear Laptop Tech Support 0
L Laptop Tech Support 0
T Laptop Tech Support 3
M Laptop Tech Support 6
David_1986 Laptop Tech Support 0
M Laptop Tech Support 0
S Laptop Tech Support 0
K Laptop Tech Support 4
K Laptop Tech Support 1
N Laptop Tech Support 3
M Laptop Tech Support 1
A Laptop Tech Support 4

ASK THE COMMUNITY