Question Samsung Chromebook printing in light grey

mrmike16

Honorable
Mar 10, 2016
164
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10,645
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Hey everyone,

This is a printing problem I haven't seen before. While trying to print a document with only black text from a Chromebook, it comes out in light grey. I've tried both on Google Docs and Microsoft Office Online. and changing the text to black on both. I've checked all of the settings I can find. I've tried to print in color and in black and white. This has wasted a lot of ink and paper, even with cancelling immediately after seeing it is still grey. I can't remember if I've printed from this laptop before.

My only solution was to send it to my Microsoft Surface 3 and to print the document from Microsoft Word 2019. I checked that all of the text was black, and printed- It came out in black as it was supposed to.

So the problem isn't the printer, it's the Chromebook, which is why I am posting here in Laptop Tech Support. But what is causing this issue?

The laptop is a Samsung Chromebook 303C (Model XE303C12), and the printer is an Epson WF-2750. It has an almost full black ink cartridge.

Any suggestions?
 
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