Samsung ES8090

[darkar]

I have recently bought an ES8090 40inch TV and there is one problem with it:

The TV has a dimming issue: each time there is a dark scene the TV also dims the white parts - this is most annoying when in the middle of a movie in a dark scene the subtitles also dim. I have checked and it happens in the other Samsung 2012 LED TVs - I have tried playing with all the setting it doesn't help much (Game Mode mitigates the issue a bit) - I have wrote Samsung and they have acknowledged the issue. I have read somewhere that using the Movie picture mode solves this - and this is true, but I can't use it either because the White colors in this mode have a brownish look - if anyone can help me resolve this - maybe by playing with the White Balance or the 10p White Balance settings - I tried but I don't know the right mixture and they turn even stranger.

 

[jcoultas98]

I've never seen this issue. You should still be in warranty if you're dealing with a 2012 model. I'd call the store you bought it from, and schedule a service call.

 

[darkar]

I've never seen this issue. You should still be in warranty if you're dealing with a 2012 model. I'd call the store you bought it from, and schedule a service call.

Which issue haven't you seen - the dimming or the white colors having a brownish look in movie mode - because all exist in Samsung 2012 line of TVs (i have checked many TVs in store)

 

[jcoultas98]

I haven't seen the dimming issue. I've heard of the white balance, and i know ther has been one major firmware update for the 7000 series plasmas, but i have no idea if the LCDs have had one. Have you given that a try yet?

 

[darkar]

I haven't seen the dimming issue. I've heard of the white balance, and i know ther has been one major firmware update for the 7000 series plasmas, but i have no idea if the LCDs have had one. Have you given that a try yet?

I have the latest update and neither of the problems got solved - and since Samsung don't publish changelogs it's hard to find what gets solved.
The dimming issue probably doesn't appear on their plasma TVs so that's why you haven't seen them.

 

[jcoultas98]

Yeah, it really sounds like you have some software issues, or possibly a board malfunction. i've seen a lot of issues, and ones like you're having are the hardest to pin down. Have you contacted samsung directly? That's probably going to be your best route here.

 

[darkar]

Yeah, it really sounds like you have some software issues, or possibly a board malfunction. i've seen a lot of issues, and ones like you're having are the hardest to pin down. Have you contacted samsung directly? That's probably going to be your best route here.

Yes I have contacted them and they too confirmed the issue with their test TVs but wouldn't guarantee a fix (and I saw the same issue with other Samsung TVs in the store). That's why I want to try and "fix" movie mode which fixes this behavior - and for this I need help to find the settings that will make the whites look white in movie mode and not brownish like I have said in my original post.

 

[jcoultas98]

Have you tried AVSforum.com? They usually have a lot of custom settings, and tweaks to help with specific models. I'd really suggest trying there. Most of us have a borad knowledge of a lot of topics, but when it comes down to specific model related issues, they are truly the experts.

 

[darkar]

Have you tried AVSforum.com? They usually have a lot of custom settings, and tweaks to help with specific models. I'd really suggest trying there. Most of us have a borad knowledge of a lot of topics, but when it comes down to specific model related issues, they are truly the experts.

I am just about to try - But if anyone here has any suggestions they will be most appreciated.