So currently I'm in the process of returning a galaxy watch 3. Saying I'm disappointed in the performance of the 3 series would be an understatement! I have had constant issues with the heart rate lagging behing my actual heart rate as well as it just freezing for 20+ minutes at a time. With the heart rate off this bad there is no way the estimated calories burned is accurate. [...]
when I got the watch back it was not accurately tracking floors. [...]
I am having a big issue trusting any Samsung watchs again after all the issues with my Galaxy watch 3. I use the Samsung S20 ultra phone and love it, I also had previous Samsung phones and loved them. I'm just not sold on their watch performance yet. [...]
This is a bummer for me because I really like the new watch features but I am so wary of going back with a Samsung watch. Anyone else have these issues with the galaxy watch 3?
I've just created an account in this forum to be able to reply!
Yes, I'm having pretty much the same issues as you, except that it's on Galaxy Watch Classic Gen 1 (46 mm). Plus, atrocious battery life.
I will give Samsung another chance this Friday with purchasing Classic Gen 4 (46 mm), but I'm extremely disappointed by the nightmare experience Gen 1 has been giving me.
It's not just that it randomly used to stop tracking heart-rate, floors, sleep, etc. etc. at any time of the day. But after 2 years and 5 months after purchase,
all bodily sensors stopped working
completely, and they've been dead ever since.
I reset to factory settings multiple times – no help. All bodily sensors are simply dead. An awful thing to experience in a $400 watch.
So after this happened, I purchased the dirt-cheap Xiaomi MiBand 6 to be able to track my "bodily functions" again, and the band is superb! There are no outages – 24 hours of heart-rate tracking truly is 24 hours of uninterrupted heart-rate tracking, etc. The band even offers some innovative metrics not dreamed of by Samsung.
It's embarrassing for Samsung when a Chinese product 10 times less expensive than Samsung's flagship watch offers a better and more reliable user experience...
I will say that the tech support and customer service on Samsung's part has been very good and as I said earlier they are currently processing a full refund for my "unrepairable* watch.
No such luck for me. Here in the EU, the mandatory warranty is 2 years, but because my watch broke down after 2 years and 5 months from purchase, nothing could be done about it. They told me, at Samsung's authorized repair shop, that I might as well purchase a new watch, because repairing the old one might cost nearly as much.
I, too, have been using Samsung's flagship phones for years (currently on Note 10+), I own three flagship Samsung tablets, etc., so you can imagine how shocked I was by how bad and unreliable the watch turned out to be, although initially, it was great. But then those intermittent outages of bodily sensors began throughout the day... (Not even "raise wrist to wake the screen" used to work reliably – it does on the Xiaomi band.)
I'll make sure to prolong my warranty to 5 (!) years when I purchase Gen 4 this Friday. It's going to cost me €80 more, but I need that security after what I went through.
After the nightmare experienced with Gen 1, I swore I'd never buy another Samsung watch in my life, but the switch to Wear OS – the availability of Google Pay (Samsung Pay not available where I live), Google Keep, Google Maps, Easy Voice Recorder and other Android apps – made me reconsider, so I'm gonna give Samsung another chance this upcoming Friday.