Had chat with Samsung. They kept directing me to press Menu-Contact Samsung. Menu on this set does not have Contact Samsung option in Menu. Must be another way to get to that option. I also have two, 32" Samsungs and both have the Contact Samsung option under Menu. Only this LN40A550P3F does not. Anyway, the Chat guy told me to unplug the set while it's turned on, count to 30, and plug back in. This is not an intuitive fix for this kind of problem but did it anyway - no difference. Then he gave me link to Service Request. That link required my entering a Service Request Number. I had none. After three tries, Chat Guy told me I cannot order service from mobile device ( I was on Droid Mini phone). He said if I order from PC, it won't ask for service number. Put in Service Request from PC. It requires checking off problems in Troubleshooting Guide. Choice do not include my problem and no field for "Other" to explain it -- this is a real flaw, asking for description of problem but not allowing you to provide one. I asked for assistance with repair cost if related to the notorious capacitors in so many fault Samsung sets of this model. I'll post after I hear from Service.