Samsung picture cut off

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My 46" Samsung LCD TV is hooked up to a HD Direct TV box. The zoom 1 and 2 options work, but no matter where we set the ratio, the top and bottom of the picture is cut off. Any suggestions on how we can fix this? TIA.
 

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Dec 22, 2011
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My 46" Samsung LCD TV is hooked up to a HD Direct TV box. The zoom 1 and 2 options work, but no matter where we set the ratio, the top and bottom of the picture is cut off. Any suggestions on how we can fix this? TIA.
In Mine, i found connector wasnt good. so i switched to component 3 plus 2 pin, or hdmi, and its good now.
 
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