samsung smart tv cant connect to the internet

[koolkill]

hi everyone i have a samsung smart tv series 6 UE55HU6900 and cant connect it to my network at all ive tried both wireless and lan ive tried static ip address and the 8.8.8.8 dns trick nothing seams to be working any thoughts on how to fix this would be much appreciated

 

[Mary-Anne_Valla]

i have the same issue. Tried the 8888 DNS and it didn't work.
Trying to connect via wifi, tried the modem reset to no avail.
I have just bought the Series 9 UHD tv & it's going my head in trying to get it to connect. Anyone have any idea how to fix it?

 

[Prashant_38]

Simply amazing .. was trying for so long
the 8888 solution worked like magic thanks a ton

 

[Lydia_14]

Thanks so much for posting this. I have had my baby for 4 years now with no problems. Then today, this happened I was mortified. You gave me the ability to watch my Netflix and Youtube!!!! Hugs to you!!! I'm a happy happy girl!!!:lol:
I have a Samsung Smart TV Model No. UN553S6500 (a 2012 model)


[/quotemsg]

 

[Shaina_1]

I just thought I would post this solution here after I spent several days and hours on the phone trying to get my Samsung Smart TV to connect to the internet. After having the television for 2 years with not problems at all, suddenly it would not connect to WiFi. The last tech at Samsung that I spoke with knew exactly what to do and my TV was back working and connection to the internet within a few minutes. He told me to reset the DNS to 8888.
Detailed instructions for the computer challenged community such as me:
On your TV remote, go to Menu, Settings, Network
Next select Network Settings, Start, IP Settings
Then select DNS mode and make sure the green check is on "manual"
Enter 8 8 8 8 and OK
Bingo, instant internet
(note - I also was told to click on Samsung Smart Hub in upper right corner. I had reset my TV and it needed to update and add back my programs)
I have a Samsung Smart TV Model No. UN553S6500 (a 2012 model)
NOTE: I adore people that know their jobs!♥ Thanks Chris!

thank you! worked for me too

 

[Yema10]

I have the same model as Lydia, and had the same issue after receiving the Samsung updates. 8888 worked for me too. Thank you all!

 

[Peggy_9]

Thank you!!!!!!!! You just saved the rest of my very annoyed and frustrating day!!!!!
"Enter 8 8 8 8 and OK"

 

[Vignesh_9]

I just thought I would post this solution here after I spent several days and hours on the phone trying to get my Samsung Smart TV to connect to the internet. After having the television for 2 years with not problems at all, suddenly it would not connect to WiFi. The last tech at Samsung that I spoke with knew exactly what to do and my TV was back working and connection to the internet within a few minutes. He told me to reset the DNS to 8888.
Detailed instructions for the computer challenged community such as me:
On your TV remote, go to Menu, Settings, Network
Next select Network Settings, Start, IP Settings
Then select DNS mode and make sure the green check is on "manual"
Enter 8 8 8 8 and OK
Bingo, instant internet
(note - I also was told to click on Samsung Smart Hub in upper right corner. I had reset my TV and it needed to update and add back my programs)
I have a Samsung Smart TV Model No. UN553S6500 (a 2012 model)
NOTE: I adore people that know their jobs!♥ Thanks Chris!

 

[Vignesh_9]

it really worked... Thanks a lot!!

 

[Angelica_8]

I just thought I would post this solution here after I spent several days and hours on the phone trying to get my Samsung Smart TV to connect to the internet. After having the television for 2 years with not problems at all, suddenly it would not connect to WiFi. The last tech at Samsung that I spoke with knew exactly what to do and my TV was back working and connection to the internet within a few minutes. He told me to reset the DNS to 8888.
Detailed instructions for the computer challenged community such as me:
On your TV remote, go to Menu, Settings, Network
Next select Network Settings, Start, IP Settings
Then select DNS mode and make sure the green check is on "manual"
Enter 8 8 8 8 and OK
Bingo, instant internet
(note - I also was told to click on Samsung Smart Hub in upper right corner. I had reset my TV and it needed to update and add back my programs)
I have a Samsung Smart TV Model No. UN553S6500 (a 2012 model)
NOTE: I adore people that know their jobs!♥ Thanks Chris!

Omg I love u

 

[Christine_46]

I just bought a new smart tv today and it figured that today's update screwed it up. I spent the hours on hold until I found this and I tried the 8888 and it worked like magic. I'm glad too because everyone was telling me to return the tv and I didn't want to go out again!

 

[Alda_1]

I just thought I would post this solution here after I spent several days and hours on the phone trying to get my Samsung Smart TV to connect to the internet. After having the television for 2 years with not problems at all, suddenly it would not connect to WiFi. The last tech at Samsung that I spoke with knew exactly what to do and my TV was back working and connection to the internet within a few minutes. He told me to reset the DNS to 8888.
Detailed instructions for the computer challenged community such as me:
On your TV remote, go to Menu, Settings, Network
Next select Network Settings, Start, IP Settings
Then select DNS mode and make sure the green check is on "manual"
Enter 8 8 8 8 and OK
Bingo, instant internet
(note - I also was told to click on Samsung Smart Hub in upper right corner. I had reset my TV and it needed to update and add back my programs)
I have a Samsung Smart TV Model No. UN553S6500 (a 2012 model)
NOTE: I adore people that know their jobs!♥ Thanks Chris!

THIS WORKED!! THANK YOU SO MUCH!

 

[ePern]

THANK YOU!!!

I have comcast and thought changing to their DNS at 75.75.75.75 would work. But, sure enough, 8.8.8.8 somehow made the TV connect again. BTW, it had been fine using auto settings for 2+ years. Strange that it needed this manual setting.

All frustrated users should try this trick first.

Thanks again

I just thought I would post this solution here after I spent several days and hours on the phone trying to get my Samsung Smart TV to connect to the internet. After having the television for 2 years with not problems at all, suddenly it would not connect to WiFi. The last tech at Samsung that I spoke with knew exactly what to do and my TV was back working and connection to the internet within a few minutes. He told me to reset the DNS to 8888.
Detailed instructions for the computer challenged community such as me:
On your TV remote, go to Menu, Settings, Network
Next select Network Settings, Start, IP Settings
Then select DNS mode and make sure the green check is on "manual"
Enter 8 8 8 8 and OK
Bingo, instant internet
(note - I also was told to click on Samsung Smart Hub in upper right corner. I had reset my TV and it needed to update and add back my programs)
I have a Samsung Smart TV Model No. UN553S6500 (a 2012 model)
NOTE: I adore people that know their jobs!♥ Thanks Chris!

 

[jamah]

I just thought I would post this solution here after I spent several days and hours on the phone trying to get my Samsung Smart TV to connect to the internet. After having the television for 2 years with not problems at all, suddenly it would not connect to WiFi. The last tech at Samsung that I spoke with knew exactly what to do and my TV was back working and connection to the internet within a few minutes. He told me to reset the DNS to 8888.
Detailed instructions for the computer challenged community such as me:
On your TV remote, go to Menu, Settings, Network
Next select Network Settings, Start, IP Settings
Then select DNS mode and make sure the green check is on "manual"
Enter 8 8 8 8 and OK
Bingo, instant internet
(note - I also was told to click on Samsung Smart Hub in upper right corner. I had reset my TV and it needed to update and add back my programs)
I have a Samsung Smart TV Model No. UN553S6500 (a 2012 model)
NOTE: I adore people that know their jobs!♥ Thanks Chris!

Thank you soooo much for this! It worked right away.

 

[Judy_21]

THANK YOU Supermama - this worked!!! So glad I googled the problem (while on forever hold with Samsung) and found your solution.

 

[MdlG3703]

Supermama, Thank you so much, it worked!!! So glad I found this forum!!

 

[nela22]

thank you supermama! your solution worked for us!

 

[Dts1088]

hi everyone i have a samsung smart tv series 6 UE55HU6900 and cant connect it to my network at all ive tried both wireless and lan ive tried static ip address and the 8.8.8.8 dns trick nothing seams to be working any thoughts on how to fix this would be much appreciated

 

[Ravindra_6]

What is the solution for those not working with 8.8.8.8 DNS?
So exciting to buy...upset with these connectivity issues. Posted review in SAMSUNG site...and they removed it...

Is this going to be Next SAMSUNG TAB issue?

 

[jsmithepa]

I am network engineer, just want to add this 8888 is a kludge solution, OK if it fixes your problem fine, do it, but I gotta say it feels more like something to hide a defect on Samsung's firmware, hence not working for everybody. A properly working TV should work by using easy DHCP and no further tinkering necessary, specially if other devices on the same LAN work fine.

 

[Ravindra_6]

You are correct. This is just temporary solution which they have provided; By the time they release the new firmware version, All UHD's will be returned back

Thanks,