Samsung smart tv connects to my network but not the internet

Status
Not open for further replies.

eaglelynn

Prominent
Aug 15, 2017
3
0
520
1
I can get my tv connected to my secure wifi network and see that I have been given an IP address, but I then get the message that it cannot get out to the internet, I'm assuming through my router. I have a configuration with an AT&T router and two other routers also connected to it. I have been able to connect to both the wifi routers, but then always get the error message. I see that my DNS address given is the same as for my cell phone which successfully connects via wifi AND gets out to the network. I also have apple tv and roku attached to HDMI ports on my TV and successfully talking to the internet. Any ideas?
 

eaglelynn

Prominent
Aug 15, 2017
3
0
520
1
I found an older post of similar problem and tried their solution and .. it worked !! I set the DNS manually to 8.8.8.8. This made no technical sense to me, but once done it worked. I tried going to a website, got there and then had a failure / error message that I had run out of memory. I'll address that tomorrow. As a network person, the 8.8.8.8 DNS is very strange so must have some significance to the Samsung firmware. Go figure !! But thanks to that thread where the solution was.
 

eaglelynn

Prominent
Aug 15, 2017
3
0
520
1
I found an older post of similar problem and tried their solution and .. it worked !! I set the DNS manually to 8.8.8.8. This made no technical sense to me, but once done it worked. I tried going to a website, got there and then had a failure / error message that I had run out of memory. I'll address that tomorrow. As a network person, the 8.8.8.8 DNS is very strange so must have some significance to the Samsung firmware. Go figure !! But thanks to that thread where the solution was.
 

jtcase

Prominent
Aug 30, 2017
1
0
510
0
If you've tried all the trouble shooting tips i.e. update, restart, reset, manually change DNS server, next step is try another wifi network such as your phone hotspot or try to connect ethernet cable to your TV and if either or both works then this is what could be your solution because it works for me. I login to my internet admin page (in this case netgear app), renamed my modem and change the password. Go back to Samsung TV and reconnect wifi. Good luck.
 

marezzila

Prominent
Sep 25, 2017
1
0
510
0
Yes!!!
Just after reset with another internet provider ( your cell phone internet)...UNPLUG YOUR TV...COUNT TO 10.... TURN ON AND GO TO WEB SETTINGS...CHOOSE YOUR HOME INTERNET... INCLUDE PSW AND MANUALLY ENTER DNS AS .8.8.8.8
IT WILL WORK!!!
 
Jun 4, 2018
1
0
10
0
Makes no sense, but changing the DNS to 8.8.8.8 worked for me too. I rebooted first by holding down the power button on my remote. Then I switched the DNS from automatic to manual entry before typing in the address.
 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
E Streaming Video & TVs 3
J Streaming Video & TVs 1
B Streaming Video & TVs 3
T Streaming Video & TVs 3
R Streaming Video & TVs 1
R Streaming Video & TVs 1
A Streaming Video & TVs 1
E Streaming Video & TVs 1
E Streaming Video & TVs 2
G Streaming Video & TVs 2
M Streaming Video & TVs 2
Y Streaming Video & TVs 1
M Streaming Video & TVs 1
L Streaming Video & TVs 1
C Streaming Video & TVs 1
V Streaming Video & TVs 2
L Streaming Video & TVs 3
B Streaming Video & TVs 2
I Streaming Video & TVs 1
M Streaming Video & TVs 1
Similar threads
Question Connecting Old Home To New Samsung smart Tv
How To I want to connect a Bose speaker to my (not so smart) Samsung smart TV model UN55ES71000 I found the 2.1 version or Bluetooth speed is not upgradable
How connect my Acer laptop ES1-512 to my Samsung smart tv?
How can I connect my old Sony cabinet speakers to my new Samsung Smart 4K tv?
How to connect my Samsung Galaxy Tab to Hitachi smart tv
Hi recently i bought samsung UHD 8 series smart TV... My previous Samsung Smart TV connected in Pioneer receiver. Now the new
How do I connect my Samsung Smart TV (QN75Q7F) to a satellite dish?
I connected DVD w/ red/green/blue cable to converter box to samsung smart tv via HDMI cable, picture quality terrible. No tru
How do i connect my Mintect dvd 1600 to my new samsung 4k smart tv?
Solved! I'm trying to connect my old bose DVD surround sound system to my new Samsung smart TV but can't get TV sound to come out. The
Solved! Connect Samsung Smart TV sound to LG Home Thietre
Solved! how can i connect my sony tz145 with samsung m5570 smart tv without connecting it with audio rca cable as my stb. is connected
Solved! I have a new Samsung Smart TV and bought Sony WH-RF400 wireless headphones. Won't connect...
Solved! Connect logitech 540 surround sound to samsung smart tv UN55MU6500F
how ti connect hitachi dvd player to samsung 4k smart tv
Solved! Connect a panasonic dmr-es40v dubbing dvd recorder vhs recorder to a Samsung HDMI smart TV
Solved! How do I connect my Dell Inspiron 15-3000 series to my Samsung Smart TV?
Solved! how to connect my samsung smart tv model ue5800 to wifi? do I need and adapter for wireless?
I can’t connect Harman Kardon SB20 Bluetooth with smart Samsung ua55mu6100
Connecting Samsung Smart TV to an RGA soundbar

ASK THE COMMUNITY