Samsung Smart TV will not let me log into Netflix

Spike416

Estimable
Apr 22, 2015
1
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4,510
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The app opens up and allows me to enter my log in information. Each time I enter my email and password I get a message regarding "there was an error processing your request and that the login information does not match" I have confirmed the login information on my compute and it still won't accept it
 

Brooklynn114

Estimable
Jul 21, 2015
1
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4,510
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Open the Netflix app and use the arrow buttons on your remote in the following sequence: UP, UP, DOWN, DOWN, LEFT, RIGHT, LEFT, RIGHT, UP, UP, UP, UP
It should take you to a menu. Choose SIGN OUT and then sign back in again. I think it does this because you aren't actually signed out of the app but some glitch prevents you from accessing it. Hope that helps! :)
 

DoctorEcho

Estimable
Aug 1, 2015
1
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4,510
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You are a genius, Brooklynn114. I had this same problem and it worked.
 

StormyD

Estimable
Aug 10, 2015
1
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4,510
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- Oh My GAWD thank you!
That solved the problem for me.
 

spolster81

Estimable
Aug 29, 2015
1
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4,510
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Thank you sooo much!! Huge help!!!

 

Dan_3

Estimable
Sep 3, 2015
1
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4,510
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This worked for me! Thank You!!!!
 

angel_in_nj

Estimable
Nov 11, 2015
1
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4,510
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i thought this was a joke. sincerely.
so much so that i went back to the app and didn't try this right away... but it's real lol
i did this button sequence while on the password entry screen and it took me to a separate menu with several options, including a log out option.

thanks so much!
 

Peter_62

Estimable
Nov 12, 2015
1
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4,510
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This crazy "up up ..." Sequence actually works :) haha. Thanks so much
 

masmat

Estimable
Nov 13, 2015
1
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4,510
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I actually had to create an account here just to upvote your answer and say THANK YOU. I was thinking it was a troll comment but thought "What do I have to lose to try it?". Tried it, and a few seconds later a menu popped up.
Once again, thank you.
 

Ricky_6

Estimable
Nov 13, 2015
1
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4,510
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This is a perfect solution for this issue. Thank you!!!
 

cecemom

Estimable
Nov 25, 2015
1
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4,510
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OMG!!
It really worked. I too created an account to let you know my Netflix issue was solved. My 13 year old thought I was nuts as I
kept reading the arrow keys to use....

Thank you.....
 

AwesomeTed

Estimable
Nov 27, 2015
1
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4,510
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Yeah I honestly thought this was an elaborate troll, but this actually did fix the problem on my Vizio Smart TV Netflix app. Thanks!
 

Novocaine88

Estimable
Dec 1, 2015
1
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4,510
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You sir are a wizard of the highest order. Who knew Netflix had a video game cheat sequence! I too thought this was a joke ha ha. Amazingly it fixed it straight away!
 

Santacrab

Estimable
Dec 2, 2015
1
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4,510
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Lifesaver XD
 

epech

Estimable
Dec 5, 2015
1
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4,510
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Just WOW!! Thank you, thank you, thank you! I thought it was a joke when I saw the sequence but it worked. Thanks again!!
 

albertos

Commendable
May 31, 2016
1
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1,510
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