Screen failure on LG 5

sue.roberts2424

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Nov 11, 2017
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Screen went black on 20 day old LG 5 on the day of my return from my honeymoon. So many significant photos and videos on that device.
Cannot get the internal memory to transfer to new device.
How does one recover these photos and videos? There was no memory card in the LG5 as they no longer come equipped with memory cards when you buy the phones. No one informed me of this. Help!
 
If it is that new, take it back or contact the manufacturer. It is still under warranty.

There would be no way to get the data off the phone if it won't turn on and allow you to access it. If you can get it to register when connected to a computer via USB cord, then you might get lucky. Otherwise there really isn't a way.
 
If it is that new, take it back or contact the manufacturer. It is still under warranty.

There would be no way to get the data off the phone if it won't turn on and allow you to access it. If you can get it to register when connected to a computer via USB cord, then you might get lucky. Otherwise there really isn't a way.
 
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