Seeking Major Help! (Virus)

Knightwen

Estimable
Feb 22, 2014
4
0
4,510
0
Hello, a day ago we received an email from "USPS" claiming that we had a package waiting, and that we needed to click this link to receive and print the order form. Unfortunately, it was clicked and the virus injected itself into the computer. Long story short, the virus came from Mexico and the objective was to collect passwords and usernames. This caused us to freeze accounts, put a hold on payments, complete password changes, etc. We had thought we had the virus removed when a paid technician came in and worked on it.

We have experienced the following problems now:
--> Cannot access the internet. (Other computers/tablet can within the household.)
--> Computer shut off on its own once so far.

We have updated and used the following programs in hope to remove any unwanted bugs:
--> Malwarebytes Anti-Malware
--> Microsoft Security Essentials

So far nothing has been found. My questions are is the problems listed above could be caused by the virus? Has anybody heard of anything like this before? Any advise or help would be greatly appreciated.
 

USAFRet

Illustrious
Moderator


That is when you restore those files from your backup.
 

house70

Distinguished
Apr 21, 2010
1,465
0
19,310
39
I would not take any chances with a system like that. I would wipe (not merely format) the HDD and reinstall the OS. You can always try to do a repair-install of the OS, but you'll never be 100% sure of the "cleanliness " of the system.
 

brandonkick

Distinguished
Jan 10, 2011
3
0
18,510
0
I wouldn't nuke it and reload, it's kinda overkill and you don't want to get into that habit.


Start by running r.kill, then scan with ADW Cleaner, MBAM and TDSS Killer.
Go into the control panel and to add/remove programs and then sort by install date,
remove anything that looks suspicious, especially those installed recently.
 

Knightwen

Estimable
Feb 22, 2014
4
0
4,510
0


That's what I was thinking, but rather it be the last resort. As this computer is a business computer, and contains a lot of files, programs, and important financial documents that I would preferably not loose. Thank you for your answer non the less. =)
 

Knightwen

Estimable
Feb 22, 2014
4
0
4,510
0


I was afraid of these answers, lol. Thank you
 

USAFRet

Illustrious
Moderator


That is when you restore those files from your backup.
 

Knightwen

Estimable
Feb 22, 2014
4
0
4,510
0


Thank you, I will try these steps that you have given.
 
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